Easter adventure camp

PRIVACY STATEMENT

As a valued Real Adventures customer, your personal privacy is very important to us. Below is an outline of our policy concerning personal information.  This Privacy Statement applies to all information we process about you in connection with your relationship with us as a customer or potential customer.  By using our services and/or the Real Adventures website, and by providing any personal information, you consent to the practices described in this Privacy Statement including without limitation with regard to the transfer, storage and processing of your personal information.  We may update our Privacy Statement from time to time to take account of changing requirements such as changes in technology or legislation, and request that you refer back to this Statement frequently to become aware of any such revisions.  We may use your contact information to contact you in relation to your session.  For example to notify you of inclement weather or to let you know about some other information relevant to the session.  Your email address will also be used to send your booking receipt to you.  From time to time we may email you to let you know about our classes, courses or tours.

How Do I Know My Payment Details are Safe?   We do not store your credit card information in any form and all of our online payments are handled by Stripe who provide secure, encrypted and world renowned payment processing.

Collection of Personal Information – We may collect personal information about you whenever you use our services, when you use our website or when you call us. For example: When you make a booking.  When you make an enquiry.  If you wish to book using the website, we will require you to complete the Booking Form and provide us with certain information which may include the following: Name Postal Address Billing address Phone numbers Email address Sensitive personal data is defined in the Data Protection Acts as including certain categories of personal information, such as that about race, ethnicity, religion or health.  On occasion you may provide Real Adventures with sensitive personal data because you have requested specific medical assistance from us.  By providing any personal information that is, or could be considered to be, sensitive personal information; you explicitly agree that we may collect and use by sharing with our tour guides where necessary this personal information to make sure we can run the session to suit your needs, as described in this Privacy Statement.

How Do We Use Your Personal Information?  We use your personal information as follows: to facilitate your activity and deliver services you have asked us to provide to send you information to identify you as a customer to process your booking for statistical and marketing analysis for customer surveys and customer relations purposes for quality control and training purposes, collecting debts and managing or transferring assets in a merger or acquisition.

To contact you via electronic mail with information in relation to promotions and products and to provide you with relevant marketing communications including personalised marketing communications.  This may include information about services, products, special offers and promotions offered by Real Adventures, and other service providers. to assist in any future dealings we may have with you by identifying your requirements and preferences, to develop our relationship with you and treat you more personally e.g. by delivering messages and information that we think is relevant and may be of interest to you, prior to, during, and after your experience with us.  We may contact you by any means of communication for which you have given us contact details.  You will be afforded the facility at the time of booking to indicate whether you wish to receive marketing communications and upon receipt of such communications to indicate that you no longer wish to do so. Even if you have indicated that you do not wish to receive marketing information from us, we may still send you communications about the services you have booked to use, such as your travel itinerary.  These communications will help you get the most from the services we provide and may also contain important information about the services you will be using. We may also send you communications about the services you have previously used, for example, where you experienced some form of issue or problem and we wish to contact you about it proactively in order to resolve it. For the purposes stated in this paragraph 4, we may share or transmit your personal information to our own offices, credit and charge card companies.

We are following all the necessary guidelines as laid out by the government to prevent any further spread of Covid-19

If you cancel 5 days before your activity we can offer you a full refund or reschedule your booking. If you cancel 2 – 5 days in advance we can offer you 50% refund or book you onto another activity as availability allows. If you cancel less than 48 hours in advance we cannot guarantee that we can reschedule the activity for you and we will not refund your money. A no show, late arrival or request to reschedule within 48 hours is the same as cancelling less than 48 hours in advance and the same rules apply. 

If you turn up to the activity and have a child under the age of 8 years old in your group, the instructor may turn you away and you will not be given a refund.  

If we cancel due to unsafe weather conditions, we will offer you an alternative or full refund minus the booking fee.