If you cancel 5 days before your activity we can offer you a full refund or reschedule your booking. If you cancel 2 – 5 days in advance we can offer you 50% refund or book you onto another activity as availability allows. If you cancel less than 48 hours in advance we cannot guarantee that we can reschedule the activity for you and we will not refund your money. A no show, late arrival or request to reschedule within 48 hours is the same as cancelling less than 48 hours in advance and the same rules apply.
If you turn up to the activity and have a child under the age of 8 years old in your group, the instructor may turn you away and you will not be given a refund.
If we cancel due to unsafe weather conditions, we will offer you an alternative or full refund.
If you have to cancel due to Covid-19 we require evidence of this before we can offer you a refund.